Customer Service Representative - Administration

Job Description:

As a Customer Service Representative - Administration staff member you will work in our administrative office. You will communicate and interact with guests through email, live web chat, over the telephone and in person. You will be responsible for keeping up-to-date with our company’s internal products as well as our partners’ offerings. You will help work with guests through the selling process by offering suggestions, answering questions and building customized itineraries.

You will have daily general administration tasks to complete, including preparing daily seating plans, publishing monthly cruise schedules and other tasks as required. You will contribute to the success of the Kingston 1000 Islands Cruises & Trolleys by being a brand ambassador and a valuable team member.

Job Requirements:

We are looking for candidates who can deliver outstanding customer service in a very demanding, fast-paced and ever-changing environment. The best applicants will be well organized and adaptable, with excellent multitasking skills and a proactive approach to sales and customer service. Applicants must have excellent communication skills in all capacities, particularly over the phone.

Experience in a retail, customer-service or office administration oriented workplace is an asset.

Proficiency in other languages is also an asset.

Applications are only accepted online for this positon.

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How to Apply:

To apply for a job at Kingston Destination Group, please apply online by filling out the application form and uploading your resume at the link below. Please reivew the job descriptions carefully, and have your resume ready in PDF format with the filename format LastName FirstName.PDF.  For example: Jane Smith.pdf

If you are interested in more than one position you can submit one application: please check as many positions as you are interested in when completing your application, do not submit multiple applications. 

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