We would be pleased to speak more with you about special accessibility requirements and are glad to accommodate all of our guests whenever possible.
You can reach our office at 613-549-5544, info@ktic.ca or by live chat.
Of our three ships, theIsland Staris most accessible for guests who use a wheelchair, walker or other assistive mobility device. The Island Star is wheelchair accessible with an accessible washroom on its main deck including grab bars. However, the washroom space is limited, comparable to the accessible washroom space on a modern airliner. The Island Star is not accessible for larger power chairs or guests using a mobility scooter.
The Island Queen is wheelchair accessible on the first deck, and the ship’s washrooms are also on the first deck, however the washroom is not accessible: its stalls are too narrow for most wheelchairs, and grab bars are not available. Please note that Lunch Cruises that take place on our Island Queen are held on the second deck, which is accessed by a flight of approximately twelve double-wide stairs.
Due to water level, it is recommended that powerchair not be used when boarding or disembarking the Island Queen III.
Manual wheelchairs, walkers and other portable mobility devices narrower than 30 inches are welcome on the Island Belle and can board the boat via the main gangway with assistance from crew. However the washrooms are up a flight of stairs on the second deck of the vessel and are not accessible.
The width of our gangways are as follows:
30"
Island Belle
35"
Island Queen
31"
Island Star
Support Persons:
Guests who require the assistance of a support person are invited to contact us by Email at info@ktic.caor Live Chat www.ktic.ca/chatto request one complimentary ticket for a Heart of the Islands Sightseeing Cruise, Discovery Cruise, Shipwreck Cruise, or for any Kingston Trolley Tour, subject to availability at the time of reservation. This complimentary ticket is exclusively intended for a support person accompanying a person with a disability to assist them with mobility, communication, personal care, or medical needs with access to goods or services. Offer subject to Blackout Dates.