COVID-19 update June 2021: During Ontario’s ‘Step 2′ reopening, we are only permitted to allow access to outdoor decks. Because our vessels’ outdoor decks are on upper levels, we are not currently able to welcome guests who use a wheelchair or mobility device, or who would have difficulty walking up a flight of stairs. We are urgently working with provincial regulators to better understand how we can welcome every guest, including guests with accessibility needs during Step 2.
We would be pleased to speak more with you about special accessibility requirements and are glad to accommodate all of our guests whenever possible. You can reach our office at 613-549-5544, firstname.lastname@example.org or by live chat.
Of our three ships, the Island Star is most accessible for guests who using a wheelchair, walker or other assistive mobility device. The Island Star is wheelchair accessible with an accessible washroom on its main deck including grab bars. However, the washroom space is limited, comparable to the accessible washroom space on a modern airliner. The Island Star is not accessible for larger power chairs or guests using a mobility scooter.
The Island Queen is wheelchair accessible on the first deck, and the ship’s washrooms are also on the first deck, however the washroom is not accessible: its stalls are too narrow for most wheelchairs, and grab bars are not available.
Manual wheelchairs, walkers and other portable mobility devices narrower than 30 inches are welcome on the Island Belle and can board the boat via the main gangway with assistance from crew. However the washrooms are up a flight of stairs on the second deck of the vessel and are not accessible.
The width of our gangways are as follows:
- Island Belle: 30″
- Island Queen: 35″
- Island Star: 31″
Not available in 2021: The Island Belle and the Island Queen have headphones available with commentary offered in six languages; English, French, German, Spanish, Japanese, and Mandarin. Receiver devices output audio from a standard 3.5mm stereo audio jack; guests are welcome to plug in their own headphones or other audio accessibility device to the HearMe audio receiver.