Statement: Taking Action in response to COVID-19
Updated April 8, 2020
At Kingston 1000 Islands Cruises we are first and foremost committed to the safety and wellbeing of our guests and crew. As Canadians respond to the coronavirus causing the COVID-19 respiratory illness, we have made changes to our schedule and procedures, guided by the best advice of public health experts.
In early April, Transport Canada announced that all hospitality passenger vessels with a capacity over 12 passengers are to cease passenger carrying operations until at least June 30th. This means that although some of our operations like Kingston Trolley Tours may be able to resume with modifications in June, Kingston 1000 Islands Cruises will not plan to offer public or private events until at least July 1, 2020.
We are reaching out individually to every guest who is affected by these changes; all guests with cancelled reservations will receive both a full refund, and the opportunity to receive a special re-booking offer for a date later in 2020.
As Canadians respond to the coronavirus causing the COVID-19 respiratory illness, we are taking action to ensure that visitors can confidently enjoy Kingston’s 1000 Islands sightseeing excursions and Trolley Tours this year. Events will only resume when distancing measures are relaxed, and public health officials advise that it is safe. This year when joining us in Kingston and the 1000 Islands you will notice some changes to our operation. The Public Health Agency of Canada has advised Canadians planning events to make modifications that will reduce the chance for viruses to spread. In keeping with their recommendations, we have made changes including:
- Passenger screening before boarding
- Hand sanitizer stations at boarding and onboard
- Full disinfectant application before every departure.
- Additional spot cleaning of high-touch surfaces on a frequent schedule.
- Increased access to hand sanitization stations
- Emphasis on preventative hygiene practices with our staff and guests.
At Kingston Destination Group we are proud of our team’s proven commitment to maintaining an outstanding standard of cleanliness and safety. When public health officials advise that everyday activity in Ontario can resume, we are confident that our vessels and trolleys will be a safe place to spend time with your family, and we look forward to welcoming you aboard this year.
If you would like to reserve your preferred date now but are unsure about cancellation and refunds, we want to assure you that all tickets purchased at www.ktic.ca or on the phone at 613-549-5544 can be refunded up to 24h before departure.
About Kingston Destination Group
Kingston Destination Group creates and operates inspiring visitor experiences in the Kingston 1000 Islands destination, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel and K-Pass.
Kingston Destination Group:
www.ktic.ca/chat (live chat Mon-Fri 9am to 5:00pm Eastern Time)
Updated: April 8, 2020 To revise to “No Earlier Than July 1, 2020” as per Transport Canada regulations.
Updated: March 27, 2020 To add further detail on postponing the start of our operating season.
Updated: March 24, 2020 To add “No Earlier Than” regarding season opening date.
Updated: March 18, 2020 To revise season opening date to May 2, 2020.
Updated: March 13, 2020 To add additional information on proactive sanitation and screening procedures.