Before you sail, let us answer some important questions for you:
Are cruises operating right now?
During Step 2 and Step 3 of Ontario’s COVID-19 Re-Opening plan, cruises and trolley tours are open and operating. 3h Heart of the Islands Cruises will resume on July 16th. Dining cruises will begin on July 26th. Reserve online at www.ktic.ca/reserve
Can I bring my dog on board?
Pets, including dogs, are not permitted on board any Kingston 1000 Islands Cruises vessel. Service animals which have been professionally trained to work or perform tasks to assist a person with a disability are welcome onboard. The service animal must be a working service animal which has received professional training to remain calm and continue assisting its owner in a busy public transportation setting, including in an emergency situation involving loud sounds.
What is the best way to save on a cruise?
Save when you buy a cruise and trolley tour together. Savings is automatically applied at checkout when you select a Cruise + Trolley “Package” from the Package dropdown. As of summer 2021, no other discounts are currently offered.
Do I need a reservation?
Reservations are highly recommended as only a limited number of tickets are available for each departure, and most cruises sell out in advance. Same-day walkup tickets are not usually available; book ahead to avoid disappointment. We require a credit card payment at the time of booking. Please note that all reservations are non-refundable, but can be rescheduled to a future date with 24h notice.
How far in advance should I make reservations?
Individuals should try to book as far in advance as possible. Reservations can be made right up to the day of the cruise, provided there is space available, but many departures sell out well in advance, so booking ahead is important. We recommend calling as early as you can, especially for cruises on holiday weekends and special events that tend to sell out well in advance.
What number should I call to make reservations?
Individuals can call (613) 549-5544 or 1-800-848-0011 to book, or use our online reservation system. Online reservations show the same availability that our phone agents use.
What if I need to cancel?
All reservations are non-refundable, including tickets, passes, and certificates. If your travel plans change, we would be glad to help you adjust your reservation; you must contact us by phone at least 24h before your cruise or tour boarding time to reschedule for a different date or time. With 24h notice you can also cancel all or part of your reservation and receive a future credit certificate for any outstanding balance. Credit certificates expire on October 14 of their issued year, and can only be used to purchase tickets, not for retail or onboard purchases. Within 24h of boarding all tickets are final sale and reservations cannot be changed or credited.
All members of your party must be present at the cruise or tour departure point at boarding time. No refund, delay, rescheduling, or future credit is possible for late arrivals. Cruises and tours depart rain-or shine: events will not be cancelled for inclement weather unless a vessel captain determines that it is unsafe to sail. If a departure is cancelled for any reason, including due to government regulations related to Covid-19, you will have the option to reschedule, or to opt for a full refund to the original method of payment.
Do I need a passport?
Kingston 1000 Islands Cruises stay entirely in Canadian waters, so no passport is required for any of our cruises.
Can I bring my own food or beverages?
Outside food and drink cannot be brought onboard any Kingston 1000 Islands Cruises vessel. This requirement is strictly enforced: any person approaching the vessel gangway with food items will not be allowed to board by the ship’s crew. Dining cruises are available, and all sightseeing cruises have an onboard canteen offering snacks and drinks for purchase.
Which credit cards are accepted?
We accept VISA, MasterCard, American Express online and by phone. Most Canadian Visa-Debit cards do not work in our system. At our ticket offices we accept Credit, Interac Debit Cards and Cash. On the Boat, at our onboard canteen and full-service bar, we accept cash, Interac, and credit.
Is the gratuity included in the ticket price?
The ticket price does not include gratuities. Gratuities are at the guest’s discretion.
How do I get to the Crawford Wharf?
For detailed directions, click here.
Where do we park our vehicle?
Parking for cars is not provided on site, but is available at several downtown Kingston city lots all within walking distance to our dock (parking fees are extra). Please allow extra time for parking. We recommend the City of Kingston Parking lots nearby, which are the best value. The Hanson Memorial Parking Garage is the closest and most convenient lot to our location.
How early should I arrive for my cruise?
All members of your party must be present at the cruise departure point with tickets in hand for the boarding time indicated on your confirmation document. Boarding for dining cruises begins 30 minutes prior to departure. Sightseeing cruises board 20 minutes prior to departure. Late arrivals will not be able to board: all members of your party must be present at the boarding time indicated on your reservation. Please allow adequate time to park, and arrive at the cruise departure dock at 1 Brock St., Kingston Ontario.
What kind of food is served?
All of our menus are prepared fresh, in-house, by Wheelhouse Culinary. We offer a plated Brunch, Lunch and Dinner on the Island Queen. A vegetarian option is available. Please let us know in advance if you have allergy concerns or dietary restrictions. When booking online, list your request in the notes space provided under ‘Additional Information’. When booking by phone or in person, let our staff know so we can make note. We cannot guarantee dietary accommodations if we have not been notified in advance.
What type of entertainment is offered?
All three hour and dining events feature live entertainment. The music and entertainment shows provided are as varied as the performers themselves, however all include familiar music from Jazz, Rythym & Blues, Pop, Folk and Soft Rock music genres. The entertainer is the host of the event and also provides the commentary, telling the stories of the sites and the region.
Is there a smoking/non-smoking section?
Kingston 1000 Islands Cruises is committed to maintaining a non-smoking environment for our staff and guests, in accordance with the City of Kingston’s smoke free Kingston bylaw. Smoking is not permitted anywhere aboard any of our vessels or in our boarding lineups.
