Before you sail, let us answer some important questions for you:
Are cruises operating right now?
During Ontario’s COVID-19 stay-at-home order, cruises are not operating. Trolley tours and our retail store are also closed. Once the stay-at-home order is lifted, we expect the province to begin a step-by-step reopening that will eventually include cruises. Our reservations system is disabled for new bookings as we await more information from the province of Ontario on a firm reopening date. To be the first to know when reservations are available, sign up at www.ktic.ca/signup.
What is the best way to save on a cruise?
Save when you buy a cruise and trolley tour together. Savings is automatically applied at checkout when you select a Cruise + Trolley “Package” from the Package dropdown.
Do I need a reservation?
Reservations are highly recommended and only a limited number of tickets are available for each departure. We require a credit card payment at the time of booking. Please note that all reservations are non-refundable.
How far in advance should I make reservations?
Individuals should try to book within 30 days of their planned cruise. Reservations can be made right up to the day of the cruise, provided there is space available. We recommend calling as early as you can, especially for cruises on holiday weekends and special events that tend to sell out well in advance.
What number should I call to make reservations?
Individuals can call (613) 549-5544 or 1-800-848-0011 to book or use our online reservation system.
What if I need to cancel?
All reservations are non-refundable, including tickets, passes, and certificates. If your travel plans change, we would be glad to help you adjust your reservation; you must contact us by phone at least 24h before your cruise or tour boarding time to reschedule for a different date or time. With 24h notice you can also cancel all or part of your reservation and receive a future credit certificate for any outstanding balance. Credit certificates expire on October 14 of their issued year, and can only be used to purchase tickets, not for retail or onboard purchases. Within 24h of boarding all tickets are final sale and reservations cannot be changed or credited.
All members of your party must be present at the cruise or tour departure point at boarding time. No refund, delay, rescheduling, or future credit is possible for late arrivals. Cruises and tours depart rain-or shine: events will not be cancelled for inclement weather unless a vessel captain determines that it is unsafe to sail. If a departure is cancelled for any reason, including due to government regulations related to Covid-19, you will have the option to reschedule, or to opt for a full refund to the original method of payment.
Do I need a passport?
Kingston 1000 Islands Cruises stay entirely in Canadian waters, so no passport is required for any of our cruises.
Can I bring my own food or beverages?
Outside food and drink cannot be brought onboard any Kingston 1000 Islands Cruises vessel. This requirement is strictly enforced: any person approaching the vessel gangway with food items will not be allowed to board by the ship’s crew. Dining cruises are available, and all sightseeing cruises have an onboard canteen offering snacks and drinks for purchase.
Can I bring my pet on board?
Pets are not allowed on board any Kingston 1000 Islands Cruises vessel. Exceptions allowed for registered service animals.
Which credit cards are accepted?
We accept VISA, MasterCard, American Express online and by phone. Most Canadian Visa-Debit cards do not work in our system. At our ticket offices we accept Credit, Interac Debit Cards and Cash. On the Boat, at our on board canteen and full-service bar, we accept cash and credit.
Is the gratuity included in the ticket price?
The ticket price does not include gratuities. Gratuities are at the guest’s discretion.
How do I get to the Crawford Wharf?
For detailed directions, click here.
Where do we park our vehicle?
Convenient parking is available at the dock for tour buses. However, parking for cars is not provided on site, but is available at several downtown Kingston city lots all within walking distance to our dock (parking fees are extra). Please allow extra time for parking. We recommend the City of Kingston Parking lots nearby, which are the best value.
How early should I arrive for my cruise?
All members of your party must be present at the cruise departure point with tickets in hand for the boarding time indicated on your confirmation document. Boarding for dining cruises begins 30 minutes prior to departure. Sightseeing cruises board 20 minutes prior to departure. Late arrivals may be refused boarding. Please allow adequate time between picking up your tickets and making your way to the cruise dock. Tickets can be picked up from the Ticket Office, located at 1 Brock Street in the park close to the wharf, or from Waterfront Gifts & Apparel located just across the road at 248 Ontario Street.
What kind of food is served?
All of our menus are prepared fresh, in-house, by Wheelhouse Culinary. We offer a plated Brunch, Lunch and Dinner on the Island Queen. A vegetarian option is available. Please let us know in advance if you have allergy concerns or dietary restrictions. When booking online, list your request in the notes space provided under ‘Additional Information’. When booking by phone or in person, let our staff know so we can make note. We cannot guarantee dietary accommodations if we have not been notified in advance.
What type of entertainment is offered?
All three hour and dining events feature live entertainment. The music and entertainment shows provided are as varied as the performers themselves, however all include familiar music from Jazz, Rythym & Blues, Pop, Folk and Soft Rock music genres. The entertainer is the host of the event and also provides the commentary, telling the stories of the sites and the region.
Is there a smoking/non-smoking section?
Kingston 1000 Islands Cruises is committed to maintaining a non-smoking environment for our staff and guests, in accordance with the City of Kingston’s smoke free Kingston bylaw. Smoking is not permitted anywhere aboard any of our vessels.
