Before you cruise, let us answer some important questions for you.
How large are the ships?
For more information – check out the Our Ships section.
Do I need a reservation?
Reservations are highly recommended. Groups of 20 or more should always make reservations in advance as a discount may apply.
What number should I call to make reservations?
Individuals can call (613) 549-5544, or use our online reservation system.
How far in advance should I make reservations?
If you’re planning for a large group, call us as soon as possible. A few weeks will make it easier to accommodate all of your preferences. Individuals should try to book within 30 days of their planned cruise. Of course, reservations can be made right up to the day of the cruise, provided there is space available. We recommend calling as early as you can, especially for cruises on holiday weekends and special events.
What if I need to cancel?
You may contact our office by phone at 1-800-848-0011 to change and/or cancel an existing reservation, however, please note that 24 hours notice is required to change and/or cancel your reservation. All K-Pass and package reservations require 24 hours notice and must not have already been issued. Cancellation on Group and Charter events is as per the outlined terms of the signed agreement.
Which credit cards are accepted?
We accept VISA, MasterCard, American Express and most Canadian Visa-Debit cards online and by phone. At our ticket offices we accept credit, Interac Debit Cards and cash. On the Boat: our on board cafe and full-service bar accepts cash and credit.
Is the gratuity included in the ticket price?
The ticket price does not include gratuities. Gratuities are at the guest’s discretion.
How do I get to the Crawford Wharf?
For a map and detailed directions, click here.
Where do we park our vehicle?
Convenient parking is available at the dock for buses, however, parking for cars is provided at several downtown Kingston city lots all within walking distance to our dock (parking fees are extra). Please allow extra time for parking before all weekend and holiday cruises. We recommend the City of Kingston Parking lots nearby, which are the best value.
How early should I arrive for my cruise?
Tickets may be picked up anytime before cruise departure. Boarding for dining cruises begins 30 minutes prior to departure. All sightseeing cruises board at least 15 minutes prior to departure. We recommend picking up your tickets with extra time to spare as you will need to have all tickets in hand in order to board your vessel. Tickets can be picked up from the Ticket Booth, 1 Brock Street in the park close to the wharf, or from Waterfront Gifts & Apparel located across the street at 248 Ontario Street.
Do you sail in foul weather?
Most of the time, yes. All of our vessels have fully enclosed decks and the Island Star is climate-controlled for your comfort. If for any reason the ship does not sail, we will contact our guests accordingly.
What kind of food is served?
All of our menus are prepared fresh, in-house by Wheelhouse Culinary. We offer buffet cruises and served menu options. We also offer vegetarian options on board the Island Star Lunch and Dinner cruises. Please let us know if you have any allergy concerns or dietary restrictions when making your reservation. Online, please list your request in the notes space provided under ‘Additional Information’. When booking by phone or in person, please let our staff know about your request so we can make note. We can not guarantee dietary accommodations if we have not been notified in advance.
What type of entertainment is offered?
All three hour and dining events feature live entertainment. The music and entertainment shows provided are as varied as the performers themselves, however all include familiar music from Jazz, Rythym & Blues, Pop, Folk and Soft Rock music genres. On the Island Star, the entertainer is the host of the event and also provides the commentary, telling the stories of the sites and the region as you sail by.
Is there a smoking/non-smoking section?
Kingston 1000 Islands Cruises is committed to maintaining a non-smoking environment for our staff and guests, in accordance with the City of Kingston’s smoke free Kingston bylaw. Smoking is not permitted anywhere aboard any of our vessels.
