Before you sail, let us answer some important questions for you:
Are cruises operating right now?
Cruises resume in Spring 2024. Reservations for the 2024 are now live! Reserve tickets online at ktic.ca/reserve
Kingston Trolley Tours continue operating in November/December.
What is the best way to save on a cruise?
K-Pass is your all-inclusive ticket to Kingston from May to October, including a 1000 Islands Cruise, Trolley Tour, exclusive deals for restaurants, and admission to Kingston’s top museums and attractions. For more information please visit kpass.ca.
Do I need a reservation?
Reservations are highly recommended. Only a limited number of tickets are available for each departure, and most cruises sell out in advance. Same-day walkup tickets are not usually available; book ahead to avoid disappointment. We require a credit card payment at the time of booking.
How far in advance should I make reservations?
Individuals should try to book as far in advance as possible. Reservations can be made right up to the day of the cruise, provided there is space available, but many departures sell out well in advance, so booking ahead is important. We recommend calling as early as you can to inquire, especially for cruises on holiday weekends and special events that tend to sell out.
What number should I call to make reservations?
Individuals can call (613) 549-5544 or 1-800-848-0011 to book, or use our online reservation system. Online reservations show the same availability that our phone agents use.
What if I need to cancel my reservation?
- Cancellation Policy: All reservations are non-refundable, including tickets, passes, and certificates. If your travel plans change, we would be glad to help you adjust your reservation; you must contact us by phone at least 24 hours before your cruise or tour boarding time to reschedule for a different date or time OR cancel all or part of your reservation and receive a Future Credit Certificate for any outstanding balance. Future Credit Certificates expire on Thanksgiving Monday (October 14th in 2024) of their issued year, and can only be used to purchase tickets, not for retail or onboard purchases. Future Credit Certificates are redeemable for the amount specified on the certificate. Within 24 hours of boarding all tickets are final sale and reservations cannot be changed or credited.
- Ticket Assurance: All reservations with Ticket Assurance are refundable up to 3 hours before your cruise or tour boarding time. If your travel plans change, we would be glad to help you adjust your reservation; you must contact us by phone, email, or live chat at least 3h before your cruise or tour boarding time to cancel all or part of your reservation and receive a refund back to the original method of payment. Assured reservations will be eligible for a refund of ticket(s) minus the price of the Ticket Assurance. Within 3h of boarding all tickets are final sale and reservations cannot be changed, credited, or refunded.
- Applies to all reservations: All members of your party must be present at the cruise or tour departure point at boarding time. No delay, rescheduling, future credit or refund is possible for late arrivals. Cruises and tours depart rain-or shine: events will not be cancelled for inclement weather unless a vessel captain determines that it is unsafe to sail. If a departure is cancelled by us for any reason, you will have the option to reschedule, or to opt for a full refund to the original method of payment.
Do I need a passport?
Kingston 1000 Islands Cruises sail entirely in Canadian waters, so no passport is required for any of our cruises.
How early should I arrive for my cruise?
All members of your party must be present at the cruise departure point with tickets in hand for the boarding time indicated on your confirmation document. Boarding for dining cruises begins 30 minutes prior to departure. Sightseeing cruises board 20 minutes prior to departure. Our marine team has the desLate arrivals will not be able to board: please allow adequate time to park, and arrive at the cruise departure dock at 1 Brock St., Kingston Ontario.
- Priority Boarding:
Priority Boarding allows guests to choose where to sit and take in the sights on board before everyone else. Select priority boarding for $5+hst per person and join a dedicated line-up guaranteed to board first. Guests with Priority Boarding board 5 minutes before guests without Priority Boarding. Priority boarding is available for purchase on Sightseeing Cruises departing between Victoria Day and Labour Day. Priority Boarding can be added to your reservation at a later date, subject to availability. A limited number of Priority Boarding tickets are available for each departure, each day. Premium Dining reservations automatically include Priority Boarding.
Can I bring my dog on board?
Pets, including dogs, are not permitted on board any Kingston 1000 Islands Cruises vessel. Service animals which have been professionally trained to work or perform tasks to assist a person with a disability are welcome onboard. The service animal must be a working service animal which has received professional training to remain calm and continue assisting its owner in a busy public transportation setting, including in an emergency situation involving loud sounds.
Can I bring my own food or beverages?
Outside food and drink cannot be brought onboard any Kingston 1000 Islands Cruises vessel. This requirement is strictly enforced: any person approaching the vessel gangway with food items will be refused boarding by the ship’s crew. Dining cruises are available, and all sightseeing cruises have an onboard canteen offering snacks and drinks for purchase.
Which credit cards are accepted?
We accept VISA, MasterCard, American Express online and by phone. Some, but not all, Canadian Visa-Debit cards work in our system. At our ticket offices we accept Credit, Interac Debit and Cash. On the boat, at our onboard canteen and full-service bar, we accept Credit, Interac Debit, and Cash.
Is the gratuity included in the ticket price?
Ticket prices do not include gratuities. Gratuities are at your discretion. In support of our service team, we kindly ask you to consider the combined value of your onboard and advanced meal purchases when offering a gratuity.
How do I get to Crawford Wharf?
For detailed directions, click here.
Where do we park our vehicle?
Parking for cars is not provided on site, but is available at several downtown Kingston city lots all within walking distance to our dock (parking fees are extra). Please allow extra time for parking. We recommend the City of Kingston Parking lots nearby, which are the best value. The Hanson Memorial Parking Garage is the closest and most convenient lot to our location.
What kind of food is served?
All of our menus are prepared fresh, in-house, by Wheelhouse Culinary. We offer a plated Lunch and Dinner on the Island Queen. A vegetarian option is available. Please let us know in advance if you have allergy concerns or dietary restrictions. When booking online, list your request in the notes space provided under ‘Additional Information’. When booking by phone or in person, let our staff know so we can make note. We cannot guarantee dietary accommodations if we have not been notified in advance.
What type of entertainment is offered?
All three hour and dining events feature live entertainment. The music and entertainment shows provided are as varied as the performers themselves, however all include familiar music from Jazz, Rythym & Blues, Pop, Folk and Soft Rock music genres. The entertainer is the host of the event and also provides the commentary, telling the stories of the sites and the region.
Is there a smoking/non-smoking section?
Kingston 1000 Islands Cruises is committed to maintaining a non-smoking environment for our staff and guests, in accordance with the City of Kingston’s smoke free Kingston bylaw. Smoking is not permitted anywhere aboard any of our vessels or in our boarding lineups.